Privacy Policy

We only collect what you type into the site. When you send an estimate request, use the contact form, submit a contractor partnership request, or talk to the chatbot, that can include your name, phone number, email address, service address, the service you need, and whatever you tell us about the problem. Partnership requests also include your company details and, if you choose to attach one, a file (PDF, JPG, PNG, or DWG).

Our server also records the page you submitted from, the time of the submission, and the IP address the request came from. We use those to stop automated spam and to limit how often the same sender can submit. We do not use them to build a profile of you.

We do not ask for, and have no reason to collect, payment details through this website.

We use your details to respond to your request: to call or email you back, to ask follow-up questions, to quote the work, and to schedule it. If you tick the communication consent box, we may also send you calls or texts about that request, such as appointment confirmations and updates. That consent is not required to use our services, and you can tell us to stop at any time by replying or calling us.

We do not sell your information, and we do not share it for anyone else’s advertising.

Your submission is delivered to our team by email, so it passes through our email delivery provider and sits in our email accounts. The site itself is hosted on Vercel, whose servers process requests to the site and keep short-lived technical logs.

Two third-party services run in your browser on this site. Cloudflare Turnstile performs the security check on our forms, which is what keeps automated spam out of our inbox. Pages that show a map embed Google Maps. Both receive the technical information needed to load them, including your IP address, and both handle that under their own privacy policies rather than ours.

Beyond that, we may share information where we are legally required to, or where it is necessary to carry out the work you have asked us to do.

This site does not use advertising cookies, analytics cookies, or tracking pixels, and it does not set any cookies of its own.

It does store two small things in your own browser so the site behaves sensibly: your accessibility preferences, so the site stays the way you set it, and a note that the chat window has already greeted you, so it does not do it repeatedly. Neither is sent to us, and clearing your browser data removes both. Cloudflare and Google may set their own cookies as part of the security check and the map.

Enquiries arrive as email and stay in our email accounts, so we keep them for as long as we need them to serve you and to keep ordinary business records. If you would like us to delete your enquiry, ask us and we will, unless we are required to keep it.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. The quickest way is to email office@garyspipelining.com or call (206) 535-8460. If you would rather not submit anything through the website at all, call us instead and nothing is stored here.

This site is aimed at homeowners, property managers, and contractors arranging plumbing work. It is not directed at children, and we do not knowingly collect information from them.

If we change what we collect or who it goes to, we will update this page and the date at the top. For anything you are unsure about, contact us using the details above.